Friday, 7 February 2014

How to Get the New Maltese e-Residence ID Card

Passport office Malta, Evan's Building
Evan's Building, Valletta
There has been a lot of confusion regarding the issuing of these permits, which are to replace the old ID cards. People were being told to set up appointments via email,and deadlines were extended and then extended again.  Basically the system was overloaded, with at lease 10,000 foreigners still waiting for their new card by the end of 2013.  In fact many people are still using the old cards, regardless of whether they have expired or not.  

However, I have taken the plunge and applied for my new permit, so here's how I did it:

What NOT to do?:
Do not try to make an appointment or to email. This will not help.

Where?:  
Go down to the Evan's Building in Valletta, shown on the map above.  Follow the signs for the 'Malta Experience' and you will find it easily enough.  Ask the nice gentleman standing inside the doors which queue you should join.

When?:  
Between the hours of 08.30 and 11.30 on Monday, Tuesday, Thursday or Friday.  The earlier you get there the better.  

What do I need to bring?:  
- original & copy of your old ID card (if you have one, otherwise your passport)
- 1 passport-sized photo, white background
- completed documents which you can download from here: https://mhas.gov.mt/en/MHAS-Information/Services/Pages/Residence.aspx
(As an EU citizen who is working here in Malta, I was asked to complete form ID2 and form A)
- original & copy of employment contract or ETC engagement form (if that applies to you)

Or you can request the forms when you get to the Evan's Building if you are not sure exactly which ones apply in your case.  They will then ask you to either come back the next day or else complete the forms and drop them up to the counter when you are done.  When I went there I didn't have any forms, and was given the paperwork and told to complete it and come back on Thursday.

What next?:
You wait.  That's the stage I'm at now.  I will keep you informed of further developments...


4 weeks later...The letter arrived in the post with my codes, telling me that I could go back to the offices in Valletta to pick up my new card.  I brought my old ID card along, and swapped it for the new one, which looks (more or less) like this: 



New Maltese ID card for residents

(I confess to having made a couple of minor modifications to the actual card image, just in the interests of privacy, but you get the idea).



Note: This article deals with the application procedure for non-Maltese residents.  Maltese citizens need to go to a different office, as described here

Any more to add?  Tell The People below the line.

8 comments:

  1. There's 17 pages (!) of a (still ongoing) discussion about this (starting from 2012-04-12) on Expat Blog:

    http://www.expat-blog.com/forum/viewtopic.php?id=157267

    Crazy!

    ReplyDelete
    Replies
    1. i have completed the process.
      download the forms from the site READ THEM?
      It explains what documents are required.

      Delete
  2. I hadn't got a reply to my email for 4 weeks so I went there to get an appointment.
    I fought my way to the door of office 5 and when I realised I couldn't go in that day a miracle happened. An old dude went out and somebody told me he can arrange just the appointment. I gave him my passport so he put me on some list and gave me a small note with the appointment date: 2-nd of July. He also put down my wife even though she wasn't there, nor her passport.
    I heard form a friend they had more than 4000 unanswered emails last week.
    Thanks for your efforts to keep our expat community updated.
    Cheers and Happy Easter!

    ReplyDelete
  3. we did ours on 14th Feb, should take 8 weeks, not heard a thing apparently they are "behind" with the paperwork.

    ReplyDelete
  4. The place to go for the E-Residence Card, which will incorporate your identification document (ID) as well as your residence permit, is no longer at the Catille Place offices BUT at EVANS BUILDING, bottom of Merchants Str., Valletta. Hope this helps.

    ReplyDelete
  5. Opening times to submit the documents is:

    Monday to Thursday from 8.30am till 3.30pm between 1st October to 15th June and between 8.00 am till noon between 16th June and 30th September.

    Collection of residence documentation is to be submitted from the same place on the following days:

    Monday, Tuesday, Thursday and Friday from 8.30 am until 11.30 am

    (Source: https://mhas.gov.mt/en/MHAS-Information/Services/Pages/Residence.aspx)

    ReplyDelete
  6. First of all, here´s the positive: I went there about 4 weeks ago on a Wed. morning and there was no lines and the paperwork took about 15 min. to fill out. I was given a number and before i was done with filling out the forms, my number was called already. I didn´t even need the photos that I brought with me as your picture is actually taken right there in the building. The person who took my pic and processed my forms assured me that it shouldn´t take more than 1-2 weeks max. before I would get a letter in the mail stating that my Malta ID is ready to be picked up. So, here´s the Negative now: It´s been over 4 weeks now and STILL no letter. I called them twice. Once after 2 weeks (I was told that it has not been processed yet, but she did confirm that it should take about 1-2 weeks, go figure. The second time I called, the person told me that she wasn´t allowed to give any info out over the phone....again...go figure. I have talked to about a dozen people regarding this issue and I got about a dozen different answers. Some said that it does take about two weeks while others waited about 6 months, but that was apparently a couple of years ago. So, the people that work at the Evans building all said 1-2 weeks, so what the hell is going on? Is there anything that I´m missing here? Does anyone know?

    ReplyDelete
    Replies
    1. I can only say that when I went, I was told the letter would arrive in "four to six weeks", and I got it more or less exactly in 4 weeks. As for the photos, the first time I went I was told to go home and fill forms, and bring a passport photo with me when I came back. So probably best advice to those who haven't got the card yet is to take a photo with you when you go in there.

      Delete

Please feel free to comment below, all feedback welcome - it's great to hear other people's opinions and experiences.